Our impact

Through our case management and crisis response services we served 16,490 people living with a mental health challenge and people living with a developmental disability.

50,709  inquiries were supported by our programs and services.
Our Community Crisis Response Service, 1-855-310-COPE , Streamlined Access, and Mental Health Case Management Services received 43,009 calls and visits.
7,700 Developmental Services Ontario Central East Region service navigation inquiries were answered helping families and adults with developmental disabilities gain access to information and resources to help them navigate service systems.



We asked our experts with lived-experience to tell us their stories. Listen to our staff  and experts recount some personal stories of struggle, resilience and new beginnings.

“YSSN is a great service to people experiencing mental health issues, I am so glad to be a client. I received great advice on raising my son, and generally became a much stronger person for having being involved with their programs. They helped promote stability for my mental health illness with programs that got me active and involved, as well as, helped me meet people.”

~an excerpt from Susan’s story

Our message

Like a deep rooted tree sprouting new growth, our community-based agency has spent the last 36 years nurturing and supporting individuals living with a mental illness or a developmental disability so that they can live meaningful lives, filled with new beginnings.

As we listen to the people we support tell us their powerful personal stories of struggle and resilience, we recognize the important role local service agencies, such as ours, play in the community to help individuals as they work to achieve wellness and recovery.

This past year, our case management and crisis response services supported a total of 16,490 individuals and we answered over 7,700 service navigation inquiries helping families and adults with developmental disabilities gain access to information and resources to help them navigate service systems.

Local mayors celebrate with funders, staff, and contributors at launch event for the new York Region on a Limited Budget booklet.

Our commitment to listen to the needs of those people we support, and understand how they would like to be connected to local resources and services has enabled us to successfully acquire funding from the Ontario Trillium Foundation to grow the revised York Region on a Limited Budget booklet publication into an online peer-based guide and to build a story pod to record peer-based stories.


We also launched a new mobile application, funded by the Central Local Health Integration Network (CLHIN), to help individuals connect with crisis services through their mobile devices.

As well, we were successful at acquiring funding from the Ministry of Children, Community and Social Services to become the provincial lead for communications for Developmental Services Ontario, to provide provincially-consistent information about the process and resources to help families, caregivers, and adults with a developmental disability navigate the developmental system.

Our mental health services have partnered up with OPP in Nottawasaga to offer mobile support to individuals experiencing a mental health crisis.

YSSN continues to grow and nourish our partnerships with over 60 community agencies, school boards and emergency services, working together with them to raise awareness of the many issues faced by the people we serve, and to provide training and specialized support for individuals.

From an operational perspective, we continue to meet our service targets and financial obligations and were successful at receiving the Canadian Nonprofit Employer of Choice Award, for our exemplary talent management practices, which support our mission delivery in the community.

Staff members were asked to create collages that represented our new values.

We also spent time working with staff, peers, and key stakeholders developing a new strategic plan to help guide our work over the next three years.

As we reflect on this past year’s accomplishments and look forward to new beginnings, we would like to thank everyone that has been a part of our success: the people we support, our funders, our staff, our Board, and our community partners. Without the commitment to working together, we would not be able to realize new beginnings.



Marie Lauzier
Executive Director




Penny Hubbert
Board Chair